My Trip and More


Introduction

Accessing

E-mail Itinerary

E-mail Message

Escalation Procedures

ETR Display

Itinerary Display

Internet Enabled Cellular Phones

Non Displayable Items

Office Administration

- Logon
- Lost Password
- Agency   Information
- Travel   Information   Page
- E-mail   Confirmation
- PNR
E-mail Remarks

Portable Digital Assistant

Security

Segments

 

 

 

 

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Introduction

My Trip and More provides access via the Internet, to display specific itinerary items from PNRs created in the Worldspan Global Distribution System (GDS). The avenues available for information access include:

  1. Utilizing a browser (from a desktop or laptop computer)
  2. A Palm VII Personal Digital Assistant (PDA)
  3. Internet enabled Cellular Phone


The agency has the option of viewing a detailed version of their itinerary, and the capability of transmitting travel plans to another party via e-mail. A valid Worldspan record locator, and the travelers' last name are required to access and display itineraries via My Trip and More.

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Accessing

There are two required fields to access My Trip and More:

  1. Passengers Last Name
  2. Worldspan Record Locator

If only one of the two required fields is provided, the following error message is displayed.


Hyphenated names do not work with this program. To access itineraries which hyphenated last names use the first last name that appears first.

If the hyphenated name (Lining-Loless) is used, the above Itinerary Search Error displays.

1P- LQD3IW
1.1LINING.LOLESS/DESIREEN.MRS*ADT
1 TW 539Y 24AUG TH MCISTL HK1 700A 800A/O E
2 TW 443Y 24AUG TH STLLAX HK1 840A 1032A/X E
P- 1.M1L 815-891-5300/WSPAN
T- 1.TAW/02/14JUN
TKG FAX-AUTO PRICED FARE TYPE EX
FQ- 4PQ FARE QUOTED 14JUN BY AGT-HF/CMO
ADT MKC TW X/STL Q9.30TW LAX 725.58USD734.88END TW
ZPMCISTL XF MCI3STL3
BF-734.88 TX-66.12 TTL-801.00 Y25
TOTAL BF-734.88 TX-66.12 TTL-801.00 USD

 

 

 

 

 

 

 

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ETR Display

This enhancement allows for an e-Ticket Record link to be attached to My Trip and More itineraries when e-tickets are issued. The information for the e-ticket record is extracted from the Electronic Ticket Record (ETR).

When multiple names are contained in a PNR, and the e-Ticket Record link is selected, a drop down list of names displays. Select the applicable name, and the ETR is displayed.

If the fare is indicated as BT, or Bulk, or if the letters IT precedes a fare, Bulk prints in the Air Fare and Total Air Fare line.

Only participating e-ticket airlines are allowed access to e-ticket records. The following text is added under Passenger Notice:

The Electronic Ticket Record will not reflect flight reservation changes, schedules changes, or cancellations made after the electronic ticket was issued. For complete and current flight information, please refer to your My Trip and More itinerary.

ETR Link Location

NOTE:

The ETR only displays departure times within the itinerary. An e-ticket record link displays to the right of the e-mail itinerary link. If the e-mail itinerary link is selected, a screen displays the ETR, or a name select in the case of multiple names.

 

 

 

Multiple Name PNR

When multiple names exist in the PNR, a drop down list is displayed. Display the itinerary by selecting the appropriate name.

Error Responses
Error Reason/Resolution
AN ERROR OCURRED RETRIEVING THE E-TICKET INFORMATION.
  • Changes have occurred to the e-ticket
  • The e-ticket has been exchanged, voided, refunded or multiple tickets were issued the information may not display.

    E-ticket information is not viewable 7 days after the last date of travel
ELECTRONIC TICKETING INFORMATION NOT AVAILABLE FOR THIS RESERVATION
  • The e-ticket has not yet been issued for the flights.
  • A paper ticket was issued for the flights.

 

 

 

 

 

 

 

 

 

 

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E-mail Itinerary

When the e-mail itinerary button is clicked, the address form displays. This form allows the user to e-mail their itinerary to another customer. The e-mail recipient receives a link to My Trip and More. The recipient can display the itinerary belonging to the sender.

NOTE: The maximum number of characters allowed e-mail notices in the following areas is 40:
 
  • Your name
  • Your e-mail
  • Recipients name
  • Recipients e-mail
  The Carbon Copy Addresses feature allows 80 characters maximum, and the comments area accommodates up to 160 characters. After filling out the necessary fields of the address form and clicking on the SEND button, the following message is generated, indicating a successful transaction has occurred.

 

 

 

 

 

 

 

 

 

 

 

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E-mail Message

The message e-mailed from My Trip and More contains a link to the sender's itinerary. The link launches My Trip and More and displays the itinerary. The following is an example of a My Trip and More e-mail transmission.

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Escalation Procedures

If the CAC/TSC cannot access the site, a case is escalated to WNCC.

If the travel agent cannot access the site, but the CAC/TSC can, the travel agent is to be referred back to their ISP for assistance.

eTrak Service Request. Information shown below.

Product Group

Internet

Product

My Trip & More

Issue Explanation

Choose the most appropriate one that best describes the problem

 

 

 

 

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Segments

Information viewable in My Trip and More:

  1. Air Segments
  2. Car Segments
  3. Hotel Segments
  4. Travel Segments
  5. WOW Segments
  6. Special Service Requests (SSR Information)
  7. Itinerary Invoice Remarks
  8. Segments Associated Remarks

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Internet Enabled Cellular Phones

My Trip and More provides access to an itinerary via devices such as cellular phones which support HTML. Cell phone users can access instructions to display their itineraries by clicking on the cell phone link below Wireless Access on the My Trip and More log-in page.

The following screen is displayed.

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Itinerary Display

Itinerary items are sorted in date order, based on the first date in each segment. The hierarchy for a display is:

  • Air
  • Car
  • Hotel
  • Travel Segment or Tour Information

A heading, representing that portion of the trip, identifies the different parts of the itinerary

Utilizing a travel segment as part of the itinerary prompts this product to decode the associate type code as the product icon.

For example, making the entry, TNZZMK1TUR27MAY/AN-WORLDSPAN in the Worldspan PNR, prompts this application to decode the associate type code TUR to become an icon designated as the word TOUR.

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Non Displayable Items

The following associate type codes are not displayed in a My Trip and More Intinerary.

Associate Type Code
Explanation
Associate Type Code
Explanation
ACC

Accounting Information

 ATX

Air Taxi
BKG

Booking Fee

 BPS

Boarding Pass
CNL

Cancel Fee

 CRD

Credit
CUR

Currency

 DOC

Documents
DSC

Discount

 FAX

Fax Service
FRE

Freight Charge

 INS

Insurance
MAI

Mail Service

 PRP

Prop Plane
PTA

Prepaid Ticket

 SVC

Service Fee
TCK

Travel Checks

 TEL

Telephone Charge
TKF

Ticket Fee

 TKT

Ticket
TLX

Telex Charge

 TRF

Transfers
XMA

Express Mail

  

 

 

 


 

 

 

 

 

 

 

NOTE: Supplemental information will not display in a hotel segment, unless it is manually added to the hotel segment and the override symbol ( @ ) is used at both the beginning and the ending of the information.


 

 

Modifying a sold segment: H@2/SI-@SUPPLEMENTAL INFORMATION@


Sell entry: H01/NM-HUEY DAVID/G-CCCA5499800000000000EXP12-03/SI-@SUPPLEMENTAL INFORMATION@

A total of 31 characters migrate from the PNR and display in this application, and its placement appears right below the hotel property name.

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Portable Digital Assistant


To utilize MY Trip and More on a Portable Digital Assistant (PDA) device (e.g. Palm VII), a user is required to download a file which allows access to the My Trip and More web page.

This file is called a Palm Query Application (PQA). The PQA can be downloaded from the log-in page of My Trip and More. Once downloaded, the PDA user clicks the My Trip and More icon which appears on the PDA screen. It displays the initial My Trip and More screen.

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE: If questions arise regarding downloading this file, they are to be referred directly to palm.com for assistance.

 

 

 

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Security

The following SIDS are restricted from using My Trip and More. Additional SID's can be added at any time, if needed.

7IC

Northwest WorldWeb Reservations - US
8XS

Northwest WorldWeb Reservations - Canada
HXT

Northwest WorldWeb Reservations - Japan
AXT

Northwest CyberSavers
07V

Northwest E-Biz Perks

9XM

Air Outlet Center - GetThere.Com

 

 

 

 

 

 

If a PNR has been created at one of these locations, the following error response is displayed when trying to view the itinerary:

REQUESTED ITINERARY IS NOT AVAILABLE AT THIS TIME

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Office Administration

My Trip and More provides trip information to travelers on behalf of Worldspan's travel agents. This information includes
e-mail confirmations, itinerary, weather forecasts for the destination or any desired cities, content information as per Worldspan's approved content providers, and product advertising relevant to pending trips. This data is displayed to the travelers and travel agents with the look of My Trip and More.


The Administrator Login screen can be accessed two ways:

  1. URL for the Travel Agency Portal:
    www.mytripandmore.com
  2. From home.wspan.com, click: RESOURCE CENTER, OFFICE ADMINISTRATION (under My Trip and More)


Logon

The initial Administrator username is the agency's customer number. The password is the agency SID. On subsequent accesses, the username and password the administrator submits on the Administration page should be used. The initial username is for a one-time access only. If the customer does not know their Customer Number and/or SID, they must contact their Worldspan Account Executive for that information.

 

 

 

 

 

 

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Agency Information (Administration Page)

All fields denoted by a red * are required fields. The Customer Number and all associated SID's for the travel agency is
pre-populated.

SUBMIT = Allows for adding, deleting, and/or changing any of the fields on the Admin page.

NOTE:
The Response e-mail Address field is the e-mail Address of the agency. MTAM generates an e-mail (Customer Itinerary) to the address stored in the 5-MTT* field. If the customer responds to the message and the e-mail Address stored in the Administration tab is incorrect, the e-mail goes to reject and is discarded. No one is working rejects.

 

 

 

 

The Administrator has access to the Administration, Promotions and Traveler Information Tabs. The Administrator can also create Agent Administrators.

NOTE: There is only one agency administrator. If the USERNAME and PASSWORD are lost, a service request would need to be escalated to QA/QM.

 

 

 

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Traveler Information Page

After accessing the Traveler Information Page, agents can search by traveler e-mail address or the first and last name of the passenger to view the the traveler profile or e-mail history.

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E-mail Confirmation

The traveler receives an e-mail with a link to view their itinerary. The e-mail confirmation is sent only once. If a travel agency calls and wants to know what to do about an error received from their traveler's e-mail, have the travel agency administrator verify the customer's e-mail address in the 5-MTT field of the PNR in Reservations Manager.

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Lost Password

Click on the Lost password link. The traveler supply’s their e-mail address and click Submit. The e-mail is internally verified by MTAM to ensure it matches the one on file. The password is sent to the traveler within 24 hours. We have no control of this process. For instance, if a travel agent contacts us and asks that we speed up the process or escalate this, we are unable to. This is strictly handled by MTAM code.

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PNR E-mail Remarks

Worldspan creates a set of PNR fields containing e-mail addresses and a message line for the agent or travel coordinator to use if the agent wishes to include a personal message to the client. These new fields will not show in history or microfiche.

The MT remarks fields are displayed using *RA, *M, *MA, *A, *AD and *R.


The 5MTT field is mandatory. This field generates a message to My Trip and More (MTAM).

The 5MTA/5MTM fields are sent along with the MTT field. No message is sent without an MTT field in PNR.

The 5MTT remarks display first, followed by 5MTA remarks, and then 5 MTM remarks. Each field has its own header.


MTT Field

  • The MTT field is a required field and must be entered in the PNR before attempting to add either the MTA or MTM field.
  • Only one e-mail address per traveler in the MTT field is allowed.
  • The e-mail address will not require a name select if there is only one traveler in the PNR.
  • If the PNR has multiple travelers a name select is required on all travelers except the first traveler in the PNR.
  • If a PNR contains multiple travelers, name select is required on all travelers except the first traveler in the PNR.
  • Worldspan defaults to the first traveler in the PNR if name select is not used when entering the first e-mail address.
  • Email addresses should be for travellers in the party only.
  • An Email is sent to each email address at the initial ET (with the exception of agencies that have the 'Itinerary e-mail notification' checkbox unchecked in their Office Administration Profile)
  • An Email is sent for each new email address added after the initial ET
  • An Email address can be amended after ET
  • If an email address is amended after ET then the Email is resent to the specified traveller only.
  • Email addresses cannot be deleted after the initial ET
  • The My Trip and More Script can be used to resend e-mails
  • The 5-MTA field can only be used if there is a 5MTT field in the PNR. It is recommended that the 5-MTA field is used to store and send e-mails to non-travelers.

5MTA

  • The 5MTT field must contain an email address first.
  • Multiple non traveller email addresses can be stored.
  • Name select is allowed per traveller.
  • The Email address limit is unlimited for non-name select non-travellers
  • An Email is sent to each email address at the initial ET (with the exception of agencies that have the 'Itinerary e-mail notification' checkbox unchecked in their Office Administration Profile)
  • An Email is sent for each new email address added after initial ET
  • An Email addresses can be amended after ET
  • If the email address is amended after ET then the Email is resent to the specified
    non-traveller or traveller only.
  • Email addresses can be deleted after the initial ET
  • The My Trip and More Script can be used to resend e-mails
  • If the travel agent or travel co-ordinator wishes to add any remarks for a traveller then they can add the remark into the PNR 5MTM field. The remarks will be displayed in the itinerary email.


5MTM

  • The 5MTT field must contain an email address first.
  • One name select remark is allowed per traveller
  • Unlimited non-name select remarks are allowed for non-travellers
  • Name select remarks are displayed in the email sent to the name-selected traveller only.
  • All other non-name select remarks are displayed in every email sent for that trip

An overview of the My Trip and More scripts are available in the Global Learning Center. The My Trip and More tutorial is available in the Virtual Classes in the e-Learning Center.

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© 2004 Worldspan L.P.  All Rights Reserved.

Last Updated: January 19, 2005  DLR