e-Learning Courses

Agent Assistant

General Overview and Modifications
CRT/Printer Associations
Coupon Suppression

General Information
Fares, Availability, and Sell
Pricing and Ticketing

Flight Availability and Sell
AccessPlus Availability
Married Segment Logic
Minimum Connect Time
Waitlist from Availability
Memo Segments for Flight Availability
Change and Cancel
Availability Default Record
Schedules Display
Flight Availability Practice Exercise

Verfügbarkeit
AccessPlus
Mindestumsteigezeit (MCT)

Disponibilidad
Disponibilidad de AccessPlus
Tiempo Minimo para Enlazar

Disponibilites
Disponibilite AccessPlus
Temps de correspondance minimum

Disponibilità e vendita voli
AccessPlus
Tempo Minimo Di Coincidenza

Solicitacao e Venda de Voos pela Disponibilidade
AccessPlus
Tempo Minimo de Conexao

Introduction to Bridge
Create, Modify, Delete
Bridge Entries

Car Encode/Decode
Car Quicksell
Car Availability
Selling Cars
Car Modify/Cancel
Car Rules and Details
Car References
Car Default Record
Car Template
Car Practice Exercise

Disponibilidade de Carro
Vendendo Carros
Máscara de Venda
Venda Rápida
Regras e Detalhes da locação
Modificar e Cancelar Segmentos de carro
Parametrização de Dados
Exercício sobre segmentos de Carro

Worldspan CruiseSelect

Daily Activity Report
Daily Void Report
DDL for BSP
ATB Stock Control Report

Ticketing
Ticket Exchanges for the US and Canada
Ticket Exchanges for BSP excl. Canada
e-Ticket Requirements
e-Ticket Issue
e-Ticket Record
e-Ticket Void
e-Ticket Reprint
e-Ticket Refund
e-Ticket for BSP including Canada
ATB Document
Itinerary/Invoice
Itinerary/Invoice Remarks
Document History
Automated Prepaid
Rapid Reprice
Automated MCO
Electronic Credit Card Processing
e-Ticket for BSP
Log Document Numbers
Automated Refunds
Automated Refunds for BSP including Canada

Emisión de boletos y documentos
e-Ticket - Requisitos
Cambio de boletos - BSP
e-Ticket - Emisión

Visa Templates

Encode/Decode Cities and Airlines

Fares Display
Fares Display Options
Fares to Availability
Ultimate Fare Search
Fare Rules
Power Flight Search
Historical Fares
Fares Practice Exercise

Tarifdarstellung
Optionen für die Preisanzeige
Tarife und Verfügbarkeit
Endgültige Preissuche
Tarifregeln
Power Flight Search
Praktische Übung zu Tarifen

Pantalla de tarifas
Opciones de la pantalla de tarifas
De tarifas a disponibilidad
Ultimate Fare Search
Reglas sobre tarifas
Power Flight Search
Ejercicio de prácticas de tarifas

Affichage tariffaire
Options de l'affichage tarifaire
Disponibilité vols depuis un Affichage tarifaire
Recherche du meilleur tarif
Règles tarifaires
Power Flight Search
Exercices d'entraînement aux tarifs

Fares Display
Fares Display Options
Ultimate Fare Search
Fares to Availability
Fare Rules
Power Flight Search
Fares Practice Exercise

Exibição de tarifas
Opções de exibição de tarifas
Tarifas e disponibilidade
Busca avançada de tarifas
Regras de tarifas
Power Flight Search
Exercício práticos de tarifas

Flight Service Information

Exploring Worldspan Go!
Go! Res Tools
Scripts for Go! Res
Go! Office Manager
Custom Links
Control Host Printing

Worldspan Go! verwenden
Go! Res Tools
Skripts für Go! Res
Go! Office Manager
Custom Links
Browser verwenden
Auf Websites zugreifen
Zusätzliche Browser-Funktionen
Speichern und Drucken
Hilfe verwenden
Host-Druck steuern

Introducción a Worldspan Go!
Herramientas de Go! Res
Scripts de Go! Res
Administrador de oficina de Go!
Vínculos personalizados
Introducción al navegador
Acceso a sitios Web
Funciones adicionales del navegador
Guardar e imprimir
Uso de la ayuda
Control de impresión del host

Exploration de Worldspan Go!
Outils Go! Res
Scripts Go! Res
Responsable d'agence Go!
Liens personnalisés
Exploration du navigateur
Accès aux sites Web
Fonctions supplémentaires du navigateur
Enregistrement et impression
Utilisation de l'aide
Contrôle de l'impression centralisée

Esplorazione Di Worldspan Go!
Go! RES Tools
Script per Go! RES
Go! Office Manager
Collegamenti Personalizzati
Esplorazione Del Browser
Accesso Ai Siti Web
Funzioni Aggiuntive Del Browser
Salvataggio E Stampa
Uso Della Guida
Controllo Della Stampa Su Host

Como explorar o Worldspan Go!
Ferramentas do Go! Res
Scripts para o Go! Res
Gerente de escritório do Go!
Links personalizados
Como explorar o navegador
Acesso a sites da Web
Recursos adicionais do navegador
Como salvar e imprimir
Como usar a ajuda
Controlar impressão do host

Get Office Macros
Convert Office Ready Keys
Create Macros
Edit Macros

Büro-Makros
Programmierbare Tasten in Makros umwandeln
Makros erstellen
Makros bearbeiten

Obtener macros de oficina
Convertir teclas programadas en macros
Creación de macros
Editar macros

Get Office Macros
Conversion des touches de raccourci en macros
Création de macros
Modification des macros

Scaricamento Di Macro Per L'ufficio
Convert Office Ready Keys
Creazione Di Macro
Modifica Di Macro

Obter macros de escritório
Conversão de teclas rápidas pessoais em macros
Criar macros
Editar macros

Global Reference System (GRS) Introduction
HELP/INFO
More GRS

Hotel Introduction
Hotel Quicksell
Hotel Sell
Hotel List
Hotel Availability
Hotel Modify
Hotel Detail
Hotel Default Record
Hotel Property Status
Hotel Save
Hotels.com
Hotel Practice Exercise

Account Interface Message

Terms and Concepts
Currency Conversion
Fares Display
Autoprice
PowerQuote
Pricing Diagnostics

My Trip and More

PNR Create
Name Field
Phone Field
Ticketing Field
PNR Remarks
Display PNR
General Fax
Reduce a PNR
Divide a PNR
Infant PNR and Pricing
Customized Name Data
Claim PNR
End and Copy a PNR
No Rec PNR's
PNR History
Group PNR
Change Segment Status
PNR Practice Exercise

Überblick über PNR
PNR erstellen
Namensfeld
Telefonfeld
Ticketausstellungsfeld
PNR anzeigen
GFAX

Descripcion del PNR
Crear un PNR
Campo del Nombre
Campo del Telefono
Campo de Emision de Boleto
Desplegar un PNR
Informaccion General (OSI, SSR)

Presentation du PNR
Creer un PNR
Champ de nom
Champ de telephone
Champ d'emission de billet
Afficher le PNR
Faits Generaux

Introduzione Al PNR
Creazione Di PNR
Campo Nome
Campo Telefono
Campo Emissione Del Biglietto
Visualizzazione Di PNR
General Fax

PNR - Visão Geral
Criar PNR
Nome
Telefone
Prazo
Exibir PNR
Fatos Gerais

Auto Pricing
Power Pricing
Custom Pricing
Agent Assisted Pricing
Pricing Instructions
Multiple Ticket Records
Rate Desk Pricing
World Ticket Image (WTI)
Power Shopper
Low Fare Finder
Ticket to Confirm
Document Instructions
Pricing Practice Exercise

Automatische Preisfestsetzung
Power Pricing
Individuelle Preisermittlung
Agentunterstützte Preisfestsetzung
Anweisungen zur Preisfestsetzung
Mehrfache Ticketmasken (MTR)
Manueller Ticketaufbau ohne Maske (RDP)
Manueller Ticketaufbau mit Maske (WTI)
Power Shopper
Niedrigpreissuche
Praktische Übung zur Preisfestsetzung

Cálculo de precios automático
Power Pricing
Custom Pricing
Cálculo de precios asistido por el agente
Instrucciones de cálculo de tarifas
Registros múltiples de boletos
Rate Desk Pricing
Imagen de boleto universal
Power Shopper
Buscador de tarifas reducidas
Ejercicio de prácticas de cálculo de tarifas

Tarification Automatique
Power Pricing
Tarification Personnalisée
Tarification Assistée
Instructions de tarification
Tarification Multiple
Tarification Manuelle
Masque pour Tarification Manuelle
Power Shopper
Recherche du tarif le plus bas
Exercices d'entraînement à la tarification

Autoprezzatura
Power Pricing
Applicazione Tariffe Ad-Hoc
Prezzatura Guidata Dall'agente Di Viaggio
Istruzioni di prezzatura
Più ticket record
Rate Desk Pricing
World Ticket Image (WTI)
Power Shopper
Low Fare Finder
Practice Exercise

Cálculo automático de preços
Power Pricing
Cálculo personalizado de preços
Cálculo de preços por agente
Instruções para cálculo de preços
Vários registros de bilhete
Cálculo de preços de tarifas
Máscara de emissão de bilhete
Power Shopper
Localizador de tarifas baixas
Exercício de prática de cálculo de preços

Hardcopy Printer Functions
Printer Status
Control Host Printing

Introduction to Queues
Queueing PNRs
Accessing and Working Queues
Queue Count
Activate Queues
Queue Follow-up Action
General or Supervisory Queues
Queue World Files
Searching PNRs
Queue History
Queue List Display

What is Worldspan?
The Res Window
City and Airline Codes
What is a PNR?
Global Reference System (GRS)

Via Rail
Elgar
French Rail

Record and Playback
Editor
Files

Seat Request
Change or Cancel Seats
Seat Map

Getting Started
Agreement Database Templates
SecuRate Air Fares
Modifying
Net Net Fares
Fares and Pricing
Linear Entries

SecuRate Air Net - General Overview
SecuRate Air Net - Create a Sell Fare
SecuRate Air Private
Fares and Pricing Via ATPCO

Reference Systems
Availability & PNR
Fares & Pricing
Cars & Hotels
Queues
World Files
Issuing Documents
Cruise Line & Tour Source , TVL Segments
Technologies

Reference Systems
Availability & PNR
Fares & Pricing
Cars & Hotels
Queues
World Files
Issuing Documents
Cruise Line & Tour Source , TVL Segments
Technologies

Access and Book
Modify and Cancel a Booking

Creating Travel Segments
Modify Travel Segments
Travel Segment Service Fees

What is Windows 2000?
The Desktop
What is a Window?
The Taskbar
The Start Menu
Starting an Application
Using Worldspan Go!
Using Windows 2000 Help

World File Levels
Display World Files
World File Display Options
Copy World Files
Create World Files
Modifying World Files
Interactive World Files
World File Edits
Search and Update
World File Practice Exercise

Sign On
Screen Information
Res Menu
Keyboard Layout
Using the Toolbar
Using Scripts

WorldGroup

This 45-minute virtual class is designed to give you a comprehensive understanding of airline levels of participation in Worldspan.

This 45-minute virtual class is designed to give you a comprehensive understanding of display entries for Passenger Name Records. Subjects covered include:

Display PNR
PNR parts
Name list displays
Default settings for Bridge and branch agency

This 60-minute virtual class is designed to give you a comprehensive understanding of PNR remarks fields. The fields discussed include:

Form of payment (FOP)
Special service request (SSR)
Other service information (OSI)
Seat and general facts (SFAX, GFAX)
Endorsement remarks (ER)
Inclusive tour code remarks (IT)
Unique remarks (5.) Itinerary/invoice and address field remarks are covered in the Itinerary/invoice lesson

This 45-minute virtual class is designed to give you a comprehensive understanding of Claim PNR and how to End and Copy (EC) a PNR.

This 45-minute virtual class is designed to teach you how to divide a PNR and how to reduce the number in party on a PNR.

This 45-minute virtual class designed to give you a comprehensive understanding of PNR display, functionality, and modification. Subjects included are:

PNR Search (Q86)
Infant PNR
Passenger Name List Displays
Q25 and Helpful Tips

This 45-minute virtual class is designed to give you a comprehensive understanding of Worldspan airline availability displays, entries and sort levels, and the availability default record.

This 45-minute virtual class is designed to give you a comprehensive understanding of advanced segment sell functionality, live segment and passive segment functionality, and cancel/rebook procedures.

This 45-minute virtual class covers PNR history displays and entries. History codes and Zulu time are explained. Pastdate PNR requests and their interpretation is covered as well.

This 60-minute virtual class is designed to give you a comprehensive understanding of seats and seat assignments. It has been divided into two sessions. Subjects covered are:

Session I –

Worldspan and airline GRS pages for seats
Seat participation levels
Generic and specific seat requests (4R entries)
Manual seat requests (3SSR entries and Seat Fax (SFAX)

Session II –

Seat cancellation and modification
Seat Retention Seat map display and interpretation
Simultaneous changes UC/US /UN/NO seat request reply codes

This 60-minute virtual class teaches the seven steps to booking an Amtrak PNR, including reading fares and availability displays, and claiming a PNR.

This 60-minute virtual class expands the knowledge of the experienced car system user on types of availability, shortcuts to rules and shortcut detail entries . The lesson includes:

AccessPlus availability
Car Source Availability
Abbreviated Availability
Requesting car rules from a booked car segment
Rules without using a car segment or availability
Keywords for requesting car detail
and car detail by specific city, location and keyword

This 60-minute virtual class expands the experienced Worldspan user’s knowledge with hands-on shortcuts for the Car Rental Location Table, rental locations for specific cities, and shortcuts using Vehicle Type codes.

This 45-minute virtual class is designed to enhance the experienced Worldspan user’s knowledge with hands on shortcuts for Direct Sell. Included in this class are:

AccessPlus car segments
Car Source segments
Non-AccessPlus cars
Memo segments and Travel segments (TVL)

This 60-minute virtual lesson discusses tips for creating, modifying, default settings, deleting and reading the History of the Car and Hotel Default Record.

This 60-minute virtual class is designed to teach the Worldspan Cruise system, including searching for and completing a cruise booking as well as retrieving and modifying a cruise booking.

This 60-minute virtual class is designed to familiarize students with the Agency Information Record, or A.I.R., and the modifications that can be made by the agency. Functions such as Non-Participating Airline ticketing, Interactive Agent Reporting, and document distribution templates for CRT/Printer associations are discussed in this class. Enhancements for plain paper printing of coupons and coupon suppression are also covered.

This 45-minute virtual class is designed to introduce you to the Electronic Ticket system enhancements for automated exchanges and refunds. The Refund Exchange Authorization coupon is described as well as features of Electronic Ticket Records and Electronic Ticket Acknowledgments. The Electronic Refund Authorization Request template is explained.

This 45-minute virtual class introduces Automated Miscellaneous Charge Orders for travel agents reporting to the Airlines Reporting Corporation. Guidelines and the Automated MCO template are covered. Examples are given to create and issue an Automated MCO.

This 60-minute virtual class is designed to assist experienced travel professionals with document production in Worldspan. Covering Document Types, Print Options, DDL, History, E-TKT, Itinerary/Invoice & Document Instructions.

This 45-minute virtual class is designed to give you a comprehensive understanding of document history. It covers the elements of document history and display entries. The template to issue duplicate invoices from a document history record index is also covered.

This 45-minute virtual class is designed to give you a comprehensive understanding of electronic ticketing, including guidelines for electronic ticketing (e-ticket) , e-ticket itinerary receipts, and recent enhancements.

This 60-minute virtual class is designed to give you a comprehensive understanding of document production in Worldspan, including managing ticket stock, document types and print options, system activity and stock control reports, and credit card processing. Travel Agency Service Fee MCO is also discussed. This session includes:

ARC and ATB ticket stock management
Stock control number templates
Document types
Ticketing entries
System reports

This 60-minute virtual class is designed to give you a comprehensive understanding of document production in Worldspan, including managing ticket stock, document types and print options, system activity and stock control reports, and credit card processing. Travel Agency Service Fee MCO is also discussed. This session includes:

Interline ticketing agreements
Positive Authorization tables
Sponsoring carrier tables
Ticketing carrier override
Ticket printer failure
Travel Agency Service Fee MCO

This 60-minute virtual class covers Interface Messaging and introduces recent enhancements for expanded interface capabilities.

This 45-minute virtual class covers itinerary/invoice document production, as well as credit memos, pocket itineraries, and divider cards. The use of agency forms and options for the final document are described. A guide to stored remarks applicable to itinerary/invoices is included.

This 45-minute virtual class is designed to familiarize you with Rapid Reprice or automated reissue process. The reissue template screens are described with practice exercises. Guidelines and eligibility requirements for automated reissue are given.

This 60-minute virtual class concentrates on the basic elements of an exchange entry and does not cover Automated Reissue or the Standard Exchange Script. Add collect, even exchange, exchange with refund, and print only exchanges are described with ticket exchange guidelines. Commission on exchange is explained.

This 60-minute virtual class is designed to give a comprehensive understanding of travel segments, including their function and how to create them. Travel segment elements, such as segment status and vendor codes, as well as optional fields are covered. Itinerary/invoice and credit memo document production using travel segments is explained.

This 60-minute virtual class is designed to teach you the fundamentals of displaying fares in the Worldspan system.

This 60-minute virtual class is designed to teach you the fundamentals of autopricing including autopricing options, and low fare finder.

This 60-minute virtual class is designed to familiarize you with Power Products. The entries for Power Pricing and Power Shopper are described with practice exercises.

This 45-minute virtual class is designed to teach the students the transition from Power Pricing and Power Shopper, how to activate ePricing, and the expansion to Tier levels with alternate displays.

This 60-minute virtual class is designed to teach the students how to manually price a PNR using Agent Assistant Pricing entries.

This 60-minute virtual class teaches Custom Discount Pricing including:

Percentage Discount
Dollar Discount
Pricing by Fare Basis Code
Combining Agent Assisted Pricing with Custom Pricing
and Multiple Discounts

This 60-minute virtual class covers the entries to build a manual ticket record.

This 60-minute virtual class reviews all areas of the World Ticket Image template. Definitions of the template fields and examples of templates with multiple books, multiple PTCs, stopover fields, mileage, and multiple tax fields are included.

This 60-minute virtual class is designed to teach you creating, displaying, changing and deleting Pricing Instructions. Also included is a comparison between Pricing Instructions and Multiple Ticket Records.

This 60-minute virtual class is designed to teach you the fundamentals of multiple ticket records, including creation, modification and cancellation.

This 60-minute virtual class includes orientation to e-Learning featuring virtual classroom training. Basic navigation is covered as well as:: Application Sharing
Whiteboard
Participants Lists
Chat
Message to Instructors

This 60-minute virtual class familiarizes the Agency Administrator with the functions of registering users, Agency Administrator and Student Logon, changing and forgotten passwords, running agency reports, and virtual classes.

Agent 59 is the premier provider of last-minute package deals to the travel agent community. These commissionable deals save your clients up to 60% off the usual fares in the last-minute window. This 60-minute e-learning session will focus on: How Agent 59 makes your agency competitive with web fares, How Agent 59 is good your your agency's bottom line, How you can simply & easily book the trips.

This 60-minute virtual class introduces how to navigate through Worldspan Go! efficiently, provide quick access to the most frequently used scripts, personal & office macros other Go! Res functions and web sites. This class also includes how to use, add, edit, delete & rearrange links..

This 60-minute virtual class helps increase agent productivity by using Go! Macros and Scripts.

This 60-minute virtual class provides an overview of creating basic, intermediate and complex macros. It also includes the difference between Personal and Office macros, how to access macros and how to use the Macro Editor options and buttons.

NeatAgent is a real-time packaging engine for travel agents. This 60-minute virtual course will teach you how to create any combination of air, car, and hotel trips, Increase margins through a "merchant model", gain access to lower priced inventory from top brands, receive your markups (commission) automatically.

This 45-minute virtual class expands the knowledge of the experienced Hotel Select user. The student will also learn troubleshooting techniques. The topics included in this lesson are:

Four steps to book/sell a hotel
Types of hotel lists
Hotel lists by zip code
Hotel lists by state code and reference point
Hotel lists by reference point name
Hotel lists by reference point code
Hotel Availability
Alternate Inn Displays
Availability by property code
Availability by property name
Availability by state code and reference point name
Hotel Property status.

This 30-minute virtual class discusses the differences of each level, what they offer and how they interact with the associate. The levels are AccessPlus, Hotel Source, and non-AccessPlus.

This 30-minute virtual class reviews the complete reference point system. The Worldspan expert will have time saving hands on experience with finding reference point codes, using reference point lists, using area lists and finding and using reference point codes. The topics discussed in this lesson are:

Reference Point Codes
Reference Point Type
Reference Point List
Reference Point Area List
Reference Point Address

This 45-minute virtual class reviews modifications and cancellations of hotel segments, defines the Session Control program and clarifies how to handle missing confirmations in the hotel program. The Worldspan user will have hands on experience examining modifications, finding cancellations and their status in history. The topics discussed in this lesson are:

Modifications
Cancellations
Cancel Policy in the hotel segment
Hotel Session Control
Hotel segment suppression
Time -out messages

This 60-minute virtual lesson discusses tips for creating, modifying, default settings, deleting and reading the History of the Car and Hotel Default Record.

This 60-minute virtual class is designed as an overview of international information available in Worldspan. GRS topics and Timatic are reviewed.

This 60-minute virtual class is designed as an overview of the Worldspan Fare Quote System.

This 60-minute virtual class is designed as an overview of the international pricing functionality in Worldspan.

This 60-minute virtual class is designed to give an overview of the new Linear Entries developed for SecuRate Air.

This 60-minute virtual class is designed to give specific instruction on how to create a SecuRate Air Booking Class Exception Rule template when creating a SecuRate Air Agreement.

This 60-minute virtual class is designed to give an overview of Fares and Pricing for SecuRate AIR.

This two hour virtual class is designed to teach the Administrator the Profile settings and authorities of the Traveler Template and Planner Template. Also included is a review of creating new users with both the Auto Setup and the Template methods.

This two hour virtual class is designed to teach the Traveler/Travel Planner basic reservations, including modification of a reservation, accessing and updating profiles.

This 45 minute virtual class is designed to teach the Administrator how to build contracts, setting priorities of the contract, and how they impact user displays. The lesson includes creating an air, hotel, and car contract.

This 45-minute virtual class for the Administrator is designed to teach the Administrator how to update a group of traveler profiles simultaneously.

This 60-minute virtual class for the Administrator is designed to give you a comprehensive understanding of Trip Manager reporting conditions and lookup tables. Settings to create reporting conditions and lookup tables are covered with example scenarios.

This 60-minute virtual class is designed to give an overview of the Profile Model Designer, and to teach students how to add, modify and delete items. Uploading changes to the profiles is included along with a brief overview of the file conversion necessary before uploading can be successfully completed.

This 60-minute virtual class is designed to assist experienced travel professionals converting to the Worldspan Global Distribution System, with queue management in Worldspan. Subjects covered include: System-reserved queues, Queue activation, Queue counts, Working in queue, Queue follow-up

This 60-minute virtual class is designed to give you a comprehensive understanding of World File display and copy functions. Basic World File structure and purpose are defined, as well as:

World File default views
World File display and show entries
World File redisplay entries and similar reference lists,
World File copy
copy and insert
display and copy
copy and exclude lines
and World File copy error processing

This 60-minute virtual class is designed to give you a comprehensive understanding of World File creation and modification. Additional subjects include:

Navigating World Files in modify mode
World File end and ignore entries
Mask error handling
Inserting and moving lines
Creating a World File from a PNR
Cloning World Files and World File Queue 98

This 60-minute virtual class is designed to give you a comprehensive understanding of the management of your agency World Files, their history, and the use of Interactive World File supplemental records. Subjects include:

World File delete
World File transfer and transfer/clone
World File merge
World File reference name change
Interactive World File overview and reference pages

This 45-minute lesson is designed to give you a comprehensive understanding of World File edits. Subjects include:

Edit types
Copy edit remarks
Creating edits and Edit overrides

This 30-minute virtual class is designed to teach the student how to sell air segments using the Air Script. Features included in the script are:

Displaying availability
Reserving air segments
Pricing an air itinerary using Low Fare Finder
and Storing a price quote in the PNR

This 30-minute virtual class is designed to teach the student how to sell car reservations using the Car Script. Features included in this script are:

Displaying car availability
Displaying rules and descriptions
and Direct selling a car segment

This 30-minute virtual class is designed to teach the student how to sell hotel reservations using the Hotel Script. Features included in this script are:

Reference points
Displaying room types
Hotel from availability
and Hotel from Direct Sell


Click the Self-Paced Tutorial or Virtual Class title to display a list of applicable subtopics.

e-Learning Course Catalog